How long do you need for setup?
It depends on the size of the event. We can be more precise when we know more about your event.
How far do you travel for an event?
Usually, our events are in and around the Midlands. We can do nationwide & international sets but this will incur overnight charges, travel and hotel costs.
What are your payment terms?
At booking confirmation, we ask for a 50% non refundable deposit to secure your date and start planning towards your event. The balance of 50% is then payable 7 days prior to your event.
Can I change my event date after a booking confirmation?
We understand that no one has control of circumstances at all times, hence we accept 1 change of date up to 4 weeks minimum, prior to the event. This allows for adequate planning and preparation.
What payment methods do you accept?
Given the nature of our business, we accept only bank transfer payments. Our bank details can be found at the bottom of our invoices.
Do you offer refunds?
Unfortunately, we do not offer refunds (for deposits) due to the bespoke nature of our events. As mentioned above, we, however, offer 1 date change if we are given enough notice prior to the event (4 weeks minimum).